Fierce Conversations was written in clear terms in order to relate with the reader, along with an ingenious compilation of information to give great supportive structure throughout the book. “Fierce Conversations” Overview What gets talked about in a group or organization and how it gets talked about determines what will or won’t happen. Susan dwells on the importance of if we really ask someone something; they will really answer in return. The idea behind fierce conversations is to come to terms with reality. 10. Our words have a lingering effect (emotional wake) on the people we interact with. Be Prepared to be Nowhere Else – When we devote our attention to nothing else than the words being spoken, and the person speaking them, we acknowledge the importance of what they have to offer and their existence. This quote is, “The problem named is the problem solved.”  This is true because Susan later goes on to explain that if we do not accurately identify the problem, the time and effort put into trying to resolve the issue will be wasted. The beginning; it was a slow start and took time to gain speed. I highly recommend it to anyone. Slow down the conversation, so that insight can occur in the space between words and you can discover what the conversation really needs to be about. In her meetings with coworkers, Scott attacks the issues head-on, getting everyone to speak up about the things that he or she has been thinking but dares not say. I was shockingly mistaken after reading the Preface. Tagged: Book, Conversations, Fierce, Minute, Scott, Summary, Susan, Tagged: 'First 2009 2010 2011 about Announces Annual Association Author Award Become Best bestSelling Book Books Business Career Celebrity Center Change Coach Company Conference Development Education Effective event- Expert Financial Fitness Free from Global Good Group Health help Helps High Host Inc- International internet into Keynote Launch Launches Leader Leaders Leadership Learn Learning Life Management Marketing Media more Motivation Motivational National Next Offers Online people Personal Present Professional Program Public Radio release Releases Reveals Sales School Secrets Seminar Series Show social Speak Speaker Speakers Speaking Students Success Successful Summit Talk Team their Through Times Tips Training ways Wins women World Year, Summary And Evaluation of Joe Navarro?s Louder Than Words, The Six Minute Book Summary of The Language of Trust: Selling Suggestions in a Globe of Skeptics by Michael Maslansky, 220 Emerald Way Vista #800, Las Vega, NV 89144, 'First 2009 2010 2011 about Announces Annual Association Author Award Become Best bestSelling Book Books Business Career Celebrity Center Change Coach Company Conference Development Education Effective event- Expert Financial Fitness Free from Global Good Group Health help Helps High Host Inc- International internet into Keynote Launch Launches Leader Leaders Leadership Learn Learning Life Management Marketing Media more Motivation Motivational National Next Offers Online people Personal Present Professional Program Public Radio release Releases Reveals Sales School Secrets Seminar Series Show social Speak Speaker Speakers Speaking Students Success Successful Summit Talk Team their Through Times Tips Training ways Wins women World Year. David C. Wyld (dwyld.kwu@gmail.com) is the Robert Maurin Professor of Management at Southeastern Louisiana University in Hammond, Louisiana. When speaking to people one-on-one to resolve an issue, it’s important to have a well-planned and thought out opening statement which, as Susan suggested, should last 60 seconds. One person’s reality may be different than another person’s; it relies on truth, which it held by both people. Face your problems today, solve them and move on. Weak Teams want agreement. When you think of a fierce conversation, think passion, integrity, authenticity, and collaboration. Although our instincts are correct sometimes, they are also sometimes wrong. Asking questions is priority at this point, only make statements to clarify or for further understanding. “If we wish to accomplish great things in our organizations and in our lives, then we must come to terms with a basic human need: We must recognize that humans share a universal longing to be known and, being known, to be loved.”(Scott, 2004). 2. The speaker in this video gives direct quotes and elaboration on very important qualities of the book’s information. I’ll apply what I’ve learned in this book in my career by: 1. He did highlight one very important characteristic about the book when he stated, “creating positive change through powerful communication.”  Along with Barnes & Nobles’ when explaining the book’s purpose is to establish, “an honest, meaningful, authentic exchange between two people.”, Barnes & Noble. Taking a little more time to properly identify an issue will be less costly and more rewarding in the long run. It has since become a Wall Street Journal and UPI bestseller. Check for agreement – once the other person’s reality is expressed, we must express ours and discuss if both realities agree with each other. The first of which was the word “fierce,” which is defined as: robust, intense, strong, powerful, passionate, eager, unbridled. Encourage yourself to create a passionate and lasting relationship with someone else, or an employee, by relating to what they have to say. For example, if I wanted to express the importance of something and don’t communicate or stress how important it really is to me, it may come off as a lack of interest. [citation needed], The author defines a fierce conversation as "One in which we come out from behind ourselves, into the conversation and make it real. The three steps of interrogating reality with another person are: Make a proposal – make it a point to tell the other person that you value the other person’s view and ask them to engage in fierce conversation. But the key to real business success, according to author Susan Scott, is what she calls "fierce conversation," an honest, meaningful, authentic exchange between two people. Contact Info: To contact the author of this “Summary and Review of Fierce Conversations,” please email aaron.schmiderer@selu.edu and aaron.schmiderer@gmail.com. Susan effectively uses the skills taught within her book, Fierce Conversations, while telling others about such conversations. Enrich relationships Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time (ISBN 0-425-19337-3) is a self-help book written by Susan Scott, founder and CEO of Fierce Inc., about how to have a difficult conversation. Siegfried, D. (n.d.). Provoke learning • 3. The sudden loss and emotional shock is carried with us at home, and at work. I intend to apply this process where, and when, I can. Susan quoted Pat Murray directly to support her claim. Susan emphasizes that if a topic is brought up by someone else, even though it may appear to be pointless or off-topic to us, it must be important to them or have some deeper meaning related to the issue at hand. What was learned? His blog, Wyld About Business, can be viewed at http://wyld-business.blogspot.com/. Scott advocates truthfulness because it is direct, it is effective, it saves time and is … Susan’s chapters correspond along with a list of helpful steps for fierce conversations, which are appropriately titled “Mineral Rights.”  These steps were also aided by a tool titled “The Decision Tree,” which helps the delegation and professional development of decisions made within a company or business. Source: Fierce Conversations by Susan Scott Indicate your wish to resolve the issue – be sure to use the term “resolve” when stating this, and support it by restating the issue. 2. Determine the future implications – how this will affect me in the future if it is not resolved, how it will affect others and our emotions. 8. However, the structure of Mr. Siegfried’s review was a little dramatized and over-the-top. The Decision Tree is Your Playbook – Establish a hierarchy within your company or business to delegate what types of decisions lower managers (or people who work directly with problems) can make to allow quicker response toward fixing the problem. In order for us to make conversation real, it may require us to have a conversation with ourselves to determine our own reality or to resolve an inner conflict. Choose to be authentic. Fierce conversations are designed to intensify relationships by interrogating the reality of both sides and ending them with conclusions that appeal to both observations. 7. Reading this book made me think differently about the topic in these ways: 1. Inviting other people to express their reality and then laying blame on them will give the impression that we didn’t really want to consider how things are in their eyes or how they interpreted things; and usually activates our defense mechanisms. Susan begins the book by first establish the meaning of “fierce” with the reader. At first glance of the title, I expected to learn to be a ruthless and feared opponent in debates.
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